Returns & Exchanges

At K2 Awards, we strive for perfection in every order; if you are not completely satisfied with your purchase, we offer a straightforward return process for non-personalized items within 30 days of delivery.

Return Process

• 1.
  Contact Customer Support

  Reach out to our service team with your order number to obtain a Return Merchandise Authorization (RMA) number and confirm eligibility for your items.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring that the RMA number is clearly marked on the outside of the shipping box.

• 3.
  Ship the Items

  Send your return to our processing facility using a trackable shipping method to ensure your package arrives safely at our warehouse.

• 4.
  Receive Refund or Credit

  Once our team inspects the returned goods, we will issue a refund to your original payment method or apply a store credit within 5-7 business days.